They broke the entire top case during the hour that they were repairing the disk drive and I spent the next 6 days not doing work. It was hands down the worst customer service I've ever experienced. I drove a 10 year old car for 4 years and had less trouble getting it repaired. And now all of a sudden it's crunch time.
The beginning of the year is so much paperwork- rules handouts, interest surveys, mind maps, and I have to create them all. This is when I really appreciate my group of Teaching Fellows, we already have plans to get together and share what worked from last year.